Rhymes with S#!Tworks

Let me first say that this post is going to be a bitch-fest. I intend to gripe, whine and complain about a certain Fitness company that has a few gyms in my little burg here. First, they purchased the OLD gym that I belonged to and quickly (the ONLY thing they have done quickly) closed most of the neighborhood gyms including the one that was most convenient to my domicile. Then they proceeded to tell me that they wouldn't honor the contract that I had with the old company. I complained, loudly of course, and got them to bend some on the terms or renewal. Which is ok since I had a contract with the old gym that guaranteed me a nice low renewal rate but sucks because they should have honored the signed formal contract that I had presented them. And now that my 3 year term is up and I wanted to renew it, at the rate quoted by THIS company after I had negotiated it less than 2 years ago, they tell me that the yearly rate has DOUBLED. So of course I asked to talk to someone about it and all I got was the phone # of the home office in Northern Ohio. I called them the next morning and got a phone monkey that didn't care why I was upset he just wanted to tell me how I can send an EMAIL to cancel my renewal. No, you can't do this over the phone to a real person, you have to send an EMAIL!!!!!!! Huh??!!!?!?!!? I absolutely cannot believe that they actually do business this way.